Denaee Fintech & Super App Group Data Privacy Statement

Introduction

At Denaee Fintech & Super App Group (“Denaee”, “we”, “our”, or “us”), we are committed to safeguarding the privacy and security of our users, customers, and partners. Our Data Privacy Statement outlines how we collect, process, store, and protect your personal information while ensuring compliance with UK General Data Protection Regulation (UK GDPR), EU General Data Protection Regulation (EU GDPR), the Data Protection Act 2018, and other applicable global privacy regulations.

Your privacy is of utmost importance to us, and we are dedicated to ensuring that your personal data is handled with transparency, confidentiality, and security. By using our services, you acknowledge and agree to the data practices outlined in this policy. If you do not agree with any part of this statement, we encourage you to discontinue using our services immediately.

Data We Collect

Denaee collects a range of personal data based on your interactions with our platforms, services, and products. This includes personal identification data such as your full name, date of birth, gender, contact details, nationality, and government-issued identification documents. Financial data, including bank account details, transaction history, and credit scores, may also be collected to facilitate seamless transactions.

In addition, we collect technical and device-related data such as IP addresses, device types, operating systems, and browser information to enhance user experience and security. Usage and behavioural data, including login activity, browsing history, and communication preferences, are monitored to improve our services. In certain cases, we may collect sensitive personal data, such as biometric information, but only with your explicit consent.

How We Collect Your Data

We obtain personal data through direct interactions when you register, submit an enquiry, conduct transactions, or communicate with our customer support. Automated technologies, such as cookies and analytics tools, track user activity on our platforms. Additionally, we may receive data from third-party sources, including credit reference agencies, fraud prevention databases, and financial institutions, to ensure regulatory compliance and fraud prevention.

Why We Collect Your Data

We process personal data to provide secure, efficient, and innovative services. This includes facilitating transactions, verifying user identities, and preventing fraudulent activities. Legal and regulatory compliance is a key aspect of our operations, ensuring adherence to anti-money laundering (AML) and counter-terrorist financing (CTF) regulations, tax obligations, and audit requirements.

Enhancing user experience is another crucial aspect of data collection. We use customer insights to personalise services, develop new products, and improve platform functionality. Marketing and communication activities, such as promotional offers, newsletters, and surveys, are conducted with user consent to provide valuable content and services.

Data Security and Protection

Denaee employs state-of-the-art security measures to safeguard your personal data. Our security protocols include end-to-end encryption for all transactions, multi-factor authentication (MFA) for secure account access, firewalls, and anti-malware solutions. Regular security audits and penetration testing are conducted to identify and mitigate potential risks.

We adhere to strict data retention policies, ensuring that personal data is stored only for as long as necessary to fulfil contractual and legal obligations. When data is no longer required, it is securely deleted, anonymised, or archived in compliance with industry standards.

Who We Share Your Data With

Denaee does not sell, rent, or trade personal data. However, in specific cases, data may be shared with trusted third-party service providers, including payment processors, banks, cloud storage providers, and professional advisors. Government and regulatory authorities may also receive data in compliance with legal and financial crime prevention obligations.

In cases of corporate transactions, such as mergers or acquisitions, user data may be transferred to a new entity while ensuring continued adherence to this privacy policy. Any changes regarding data handling will be communicated transparently.